Skip to content

What To Expect

St. Cloud veterinary services – delivered with courtesy and respect!

As a new client of West End Animal Care Clinic, you can expect our full attention to your pets’ needs.

When you arrive for your appointment, you will be greeted by our experienced front end staff, and we’ll usher you into an examination room after checking in your pet.

One of our veterinary technicians will meet you and your pet, and start by asking about your pet’s unique medical history, the status of any prior medical records, your pets current condition and the reason for your visit, gathering detailed information for the doctor.

Once that is completed, the information will be relayed to Dr. Russo, who will examine your pet and ask you further questions to get a complete understanding of your Pets condition. Based on the information she gets from you and a physical and visual exam, she may recommend diagnostic testing if needed. We can do some in house diagnostic testing, or send out samples for a quick turnaround. Once we have all the relevant information and test results, Dr. Russo will discuss a possible diagnosis and treatment plan if warranted.

This is a great time to ask questions! Our veterinary team wants to make sure you’re completely comfortable with the information we’re providing, and understand all of the relevant information so you can rest assured that you’re getting the best medical care, and making the right decisions for your pet.

At the end of your visit, our veterinary technician will come back to wrap things up and will provide you with helpful pet care information pertaining to your pets current condition, and answer wellness and care questions for you. Our front desk staff will process your payment and schedule any needed follow up, and will be happy to answer any additional questions you may have!

Our goal is to see all our clients and patients on time! Although we have contingencies for emergencies, there will be times where the unexpected will create delays. We promise to communicate with you as much as possible so your appointment remains convenient for you and your pet!

We are excited to meet you and your pet!

-Dr Russo and staff