Such a great vet and staff. We had to put our dog down today and they were wonderful. It was our first time ever having to put a pet down. We were given as much time as we needed, and felt very safe. We love Dr. Russo even more now after this experience. She just has such a good vibe, and the staff too. This will be our forever vet.
Friendly staff and very knowledgeable Veterinarian. A little pricey but is the top level care you can have for your pet in St Cloud. Impressed with the overall experience and definitely recommend this animal clinic.
Great staff. Always clean. S -Class dogtor. 10 juicy steaks out of 10. Scratches and pets for da good boy- er uh gal. Critics everywhere are raving. “woof” says Fido Stevens former champion racing greyhound. “Meow pur” says Mr. mittens of hairball studios
The staff treats our fur babies like they are their own. Ceaser has left us in this world~suddenly and I thank they staff here for their time and words that have helped me. Best surgeon ever. Cleo just has some major issues taken care of and they have allowed her to feel like a puppy again. 8 years young. I have follow the Vet everywhere she goes. Because she cares about or babies and takes time with each issues.
The staff here was truly amazing! Every single one of them, from the minute I got on the phone with them to walking through the doors and leaving. I had to make the hardest decision of putting down my sweet boy Onix after 19 wonderful years and they were so compassionate and accommodating of my same day call. They made me, Onix and my family extremely comfortable on that hard day. They gave us our space and plenty of time to say our goodbyes and not once did we feel rushed. I am truly in awe and can’t thank them enough for making my baby and family as comfortable as possible on his last day. It meant the world! Thank you again west end staff!
We took Madison, our pointer mix to meet Dr Russo for the first time yesterday. We were extremely impressed with her, Delilah and Katie. They were very patient and caring and took their time explaining everything to us. Madison was more than a bit anxious yet they calmed and handled her with ease. We love the “puppy portal” to access Madison’s medical records online, review all the information given to us and check on her test results. Scheduling was a breeze and they even called us back today to make sure Madison was ok and see if we had any questions. We highly recommend Dr Russo and her staff!
Very polite and professional staff, You can tell they legitimate love animals and are not trying to drain your wallet dry. Highly recommended veterinary.
I found this office because during Covid this is the only office that was performing surgeries… But it was not my pets normal vet office. But I am so incredibly thankful to have found them because this office will forever be my animals Doctors. The level of professionalism and love for animals is absolutely amazing. They treated my dogs as if they were their own. I cannot say enough wonderful things about this office in about the staff. I am forever a client!